1. What kind of materials are AMORELLE bags made from?
Our bags are crafted from premium vegan leather and high-quality fabrics, making them durable, stylish, and cruelty-free.

2. Are the bags waterproof?
Yes, most of our bags feature water-resistant exteriors and easy-to-clean interiors for everyday convenience.

3. Are the straps adjustable or removable?
Yes, most of our crossbody and tote bags come with adjustable or detachable straps for versatile styling.

4. How can I place an order?
You can order directly through our official website. Just select your favorite bag, add it to your cart, and proceed to checkout.

5. Do you offer Cash on Delivery (COD)?
Yes, COD is available all over Nepal. 

6. How long does delivery take?
Orders typically take 1–5 business days depending on your location. We’ll send you a tracking link once your order is shipped.

7. Do you offer international shipping?
Currently, we ship within Nepal. International shipping will be added soon!

8. What is your return policy?
We offer hassle-free EXCHANGE only within  24 hours of delivery if the product is unused and undamaged.

9. How do I request an exchange?
Simply reach out to our support team at info.amorelle@gmail.com / Instagram (@amorelle.np) and we’ll guide you through the process.

10. How do I take care of my AMORELLE bag?
Wipe with a damp cloth to clean. Avoid harsh chemicals and prolonged exposure to direct sunlight. Store in a dust bag when not in use.

11. Are AMORELLE bags sustainable?
Yes! We are committed to cruelty-free, eco-conscious materials and designs that last for years.

12. Do you launch new collections?
Yes—we regularly release new designs and seasonal collections. Follow us on Instagram and TikTok (@amorelle.np) for the latest drops.

13. How can I contact AMORELLE?
You can reach us via:

• Email: info.amorelle@gmail.com

• Instagram DM: @amorelle.np