Frequently Asked Questions !

1. What kind of materials are AMORELLE bags made from?
Our bags are crafted from premium vegan leather and high-quality fabrics, making them durable, stylish, and cruelty-free.

2. Are the bags waterproof?
Yes, most of our bags feature water-resistant exteriors and easy-to-clean interiors for everyday convenience.

3. How long does delivery take?
Orders typically take 1–5 business days depending on your location. We’ll send you a tracking link once your order is shipped.

4. Do you offer international shipping?
Yes, we offer international shipping. Please message us on our instagram page: amorelle.np

5. What is your return policy?
We offer hassle-free exchange only within 1 day of delivery if the product is unused and undamaged. Generally, customers should be responsible for the cost of any exchange items.
Refunds and Returns are allowed only if the product is damaged and is out of stock. 
( Bags and the colors of the bag  will be exactly as shown in the picture )

6. How do I request an exchange?
Simply reach out to our support team at info.amorelle@gmail.com / Instagram (@amorelle.np) and we’ll guide you through the process.

7. How do I take care of my AMORELLE bag?
Wipe with a damp cloth to clean. Avoid harsh chemicals and prolonged exposure to direct sunlight. Store in a dust bag when not in use.

8. Are AMORELLE bags sustainable?
Yes! We are committed to cruelty-free, eco-conscious materials and designs that last for years.

9. Do you launch new collections?
Yes—we regularly release new designs and seasonal collections. Follow us on Instagram and TikTok (@amorelle.np) for the latest drops.

10. How can I contact AMORELLE?
You can reach us via:

• Email: info.amorelle@gmail.com

• Instagram DM: @amorelle.np